Job Description
Virtual Customer Service Representative | Work From Home
Company: AO – American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry Level Welcome | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Career Track: Client Services | Sales | Leadership Development
Build More Than a Job—Build a Future
Are you looking for more than your next paycheck? Do you want a career where your
effort, professional development, and performance can create opportunities for greater income and advancement ?
AO is seeking motivated, growth-minded professionals to join our expanding virtual team as
Remote Career Growth Consultants .
In this role, you'll work with individuals and families who have
requested information about available benefits , helping them understand their options, identify their needs, and make informed financial protection decisions.
This opportunity combines
client service, relationship building, benefits education, consultative insurance sales, and leadership development
in a fully remote environment.
No previous insurance experience is required.
We value
communication skills, professionalism, coachability, work ethic, and a willingness to grow . Comprehensive training, licensing guidance, mentorship, and ongoing professional development are provided.
✓ 100% Remote / Work From Home
✓ Flexible Scheduling
✓ Qualified Client Opportunities Provided
✓ No Lead Purchasing Required
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay + Performance Bonuses
✓ Renewal & Residual Income Opportunities
✓ Comprehensive Training & Mentorship
✓ Performance-Based Leadership Advancement
About the Opportunity
As a
Remote Career Growth Consultant , you'll begin by learning how to provide an exceptional client experience while developing valuable communication, business, and relationship-management skills.
You'll meet virtually with clients, learn about their needs, explain available life, accident, and supplemental health insurance options, and assist eligible clients through the enrollment process.
As you demonstrate consistency and strong performance, you'll have opportunities to develop additional skills in
mentorship, coaching, team development, and leadership .
Our approach is centered on
education, relationships, service, and trust—not high-pressure sales tactics .
What You'll Do
Client Service & Relationship Building
Meet virtually with clients through scheduled Zoom and phone appointments
Connect with individuals and families who have requested benefit information
Ask questions to understand each client's needs and priorities
Build trust through professional and personalized communication
Answer client questions clearly and accurately
Provide ongoing follow-up and client service
Build long-term relationships beyond the initial appointment
Maintain accurate digital records and documentation
️
Benefits Education & Enrollment
Once properly licensed, you'll:
Explain available life, accident, and supplemental health insurance options
Help clients understand coverage features and benefit choices
Identify individual and family financial protection priorities
Provide needs-based recommendations
Guide clients through applications and enrollment
Assist with required documentation
Help ensure clients understand the coverage they select
Provide continued service after enrollment
Qualified Client Opportunities – No Traditional Cold Calling
Spend your time helping people who are interested in learning more about available benefits.
Representatives connect with
qualified client opportunities, including individuals and families who have requested information .
This allows you to focus on:
Scheduled client consultations
Benefits education
Needs-based conversations
Enrollment assistance
Relationship building
Follow-up and ongoing service
No lead purchasing is required.
100% Remote Work
Build your career from home while remaining connected to clients, mentors, teammates, and leadership.
You'll have access to:
Virtual client appointments
Remote training and coaching
Online team meetings
Modern digital business systems
Collaborative virtual support
No daily commute
Remote work also requires
self-motivation, organization, accountability, and consistent follow-through .
⏰
Flexible Scheduling
Enjoy greater control over your schedule while maintaining the consistency and availability necessary to serve clients and achieve your professional goals.
This opportunity can provide greater flexibility than a traditional office environment while still rewarding individuals who approach their career with
discipline, structure, and accountability .
Weekly Performance-Based Compensation
This is a
commission-based independent contractor opportunity—not an hourly or salaried position .
Compensation opportunities may include:
Weekly commission payments
Performance-based bonuses
Renewal and residual income opportunities
Leadership incentives as applicable
Recognition programs
Additional performance rewards
There is no predetermined cap on commission-based production; however, compensation is directly tied to
individual activity, production, consistency, and results .
Individual earnings vary, and no specific income level is guaranteed.
Comprehensive Training & Mentorship
No Industry Experience? No Problem.
We provide structured training and ongoing professional development designed to help motivated individuals learn the business and build confidence.
Training may include:
Structured virtual onboarding
Product and benefits education
Client-service development
Consultative sales training
Virtual presentation skills
Enrollment systems and procedures
Communication and relationship-building development
Weekly virtual coaching
One-on-one mentorship
Leadership development
Ongoing professional education
You bring the
motivation and willingness to learn . We'll provide the training, mentorship, systems, and support to help you develop.
Licensing Guidance & Support
You
do not need to already hold an insurance license to apply .
Because this opportunity involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate
state Life & Health Insurance License before performing activities requiring licensure .
Licensing guidance and support are provided.
Your Career & Leadership Growth Path
At AO, your professional development doesn't stop after onboarding.
As you gain experience and demonstrate strong performance, you'll have opportunities to:
Strengthen communication and presentation skills
Develop advanced client relationship skills
Receive one-on-one mentorship from experienced leaders
Learn coaching and team-development fundamentals
Participate in leadership development
Mentor and support newer representatives
Develop business-building and organizational skills
Pursue additional leadership and management responsibilities
A potential development path may include:
Career Growth Consultant → Mentor/Trainer → Team Leader → Management → Advanced Leadership
Advancement is based on
performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply tenure .
Leadership positions are earned through performance and development and are not guaranteed.
❤️
Benefits & Professional Resources
Qualifying representatives may have access to:
Medical reimbursement program
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Leadership development programs
Professional coaching and mentorship
Virtual business technology and resources
Professional conferences and development events
Eligibility requirements and qualification periods may apply.
✈️
Recognition & Performance Incentives
Strong performance may also qualify representatives for opportunities such as:
Company-sponsored incentive travel
Leadership conferences
Professional development events
Performance contests
Recognition programs and awards
Team experiences
Additional advancement opportunities
Who We're Looking For
You may be a strong fit if you demonstrate:
Strong verbal and written communication skills
Excellent interpersonal and relationship-building abilities
Positive, professional attitude
Growth-oriented mindset
Self-motivation and personal accountability
Goal-oriented approach to work
Strong organization and time-management skills
Dependable follow-through
Ability to work independently from home
Comfort using Zoom and virtual technology
Ability to collaborate within a remote team
Coachability and openness to feedback
Professionalism and integrity
Desire for continuous personal and professional development
Potential Matters More Than Industry Experience
We're looking for people who are willing to
learn, apply coaching, stay consistent, and grow .
Experience That Transfers Well
Previous insurance experience is
not required .
Experience in these areas may transfer well:
Customer Service • Client Relations • Sales • Healthcare • Hospitality • Retail • Education • Administrative Support • Banking • Financial Services • Account Management • Recruiting • Call Centers • Military Service • Leadership or Management
Recent graduates and career changers are encouraged to apply.
Minimum Requirements
Applicants must:
Be at least
18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating with clients through Zoom and phone
Be comfortable learning web-based technology and business systems
Be willing to complete required training and professional development
Be willing and able to obtain the appropriate
state Life & Health Insurance License
Virtual Interview Process
Qualified applicants will first complete a brief
career overview
covering:
Position responsibilities
Client opportunities
Commission-based compensation
Licensing requirements
Training and mentorship
Benefits and incentives
Career growth and leadership advancement
Candidates interested in continuing will then have the opportunity to participate in a
live Zoom interview with our hiring team .
All interviews are conducted virtually.
Ready to Build More Than a Job?
If you're looking for a
100% remote career
where you can help families, develop valuable professional skills, build long-term client relationships, and create greater earning and leadership opportunities through your performance, we'd like to hear from you.
Apply today to be considered for our Remote Career Growth Consultant opportunity with AO.
Learn Continuously. Serve With Purpose. Grow Through Performance. Build Your Future With AO.
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.
Job Tags
Hourly pay, Weekly pay, For contractors, Work at office, Remote work, Work from home, Flexible hours