The Housekeeping Supervisor arrives at least 30 minutes prior to the housekeepers assigned start time, to assign housekeeping tasks and other cleaning duties to other housekeepers. Complete full housekeeping supply inventory weekly for chemicals, room supplies, linen etc. If there is ever an immediate need for any item, please contact your manager immediately. Meet with the housekeeping team at least once a week to collect concerns, struggle areas/trends, questions and requests and report to your manager. Ensure that correct amounts of linen and terry is available each morning for completing the scheduled rooms; if it is not, make necessary connections with laundry personnel to create a plan/resolution to any shortages, and inform your manager. Follow Red Roof corporate "GuestRedi" room inspection guidelines as it is pertinent to be used regularly and WITH your housekeepers to maintain Medallia surveys, social media review sites, and brand inspections. Do your utmost to be aware of, and to de-escalate guest issues and complaints first hand; if you are unable to de-escalate, please contact your manager immediately to train and assist you to handle the situation. Perform regular training and room inspections with the housekeeping team, prior to check-ins. Delegate, perform, and log deep cleaning responsibilities as directed by your manager. Provide new hires with proper training, paperwork review, expectations, performance reviews, and accountability to perform their job duties to the best of their abilities. Inspect rooms for VIP guests/groups, as directed by your manager. (This may include deep cleaning and/or providing additional amenities in rooms for extra important guests) Ensure at the end of your work day that ALL stayovers have been attended to, ALL check-outs have been cleaned and inspected, ALL rooms have been turned in as clean on Redistay, ALL keys and walkie talkies have been returned to the front desk, any necessary communication has transpired between housekeeping and management, and all carts have been restocked and secured in proper areas. Clean rooms and perform other related tasks as directed by your manager.
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